1. Information We Collect
When you install and use our App, we may collect and process certain information, including:
1.1 Personal Information:
We may collect personal information such as your name, email address, phone number, and other contact details when you register an account or provide information voluntarily.
1.2 Shop Information:
We may collect information related to your Shopify store, such as your store name, URL, products, collections, and other store settings necessary for the App’s functionality.
1.3 Customer Information:
The App may access and collect customer information from your Shopify store, including names, email addresses, shipping addresses, and order history, to facilitate order processing, fulfillment, and customer support.
1.4 Shipping Provider Information:
We may collect and store shipping provider information necessary for order fulfillment and tracking, including shipping addresses, tracking numbers, and other relevant shipping details.
1.5 App Usage Data:
We may collect non-personal information about your use of the App, such as log files, IP addresses, device information, browser type, and other usage statistics, to improve our services, diagnose technical issues, and enhance user experience.
2. Use of Information
We use the collected information for the following purposes:
2.1 App Functionality:
We utilize the information, including personal information, shop information, customer information, and shipping provider information, to provide you with the requested services and enable the proper functioning of the App.
2.2 Customer Support:
We may use personal and customer information to respond to your inquiries, troubleshoot issues, and provide support related to the App.
2.3 Analytics and Improvements:
We may analyze non-personal information and App usage data to improve the App’s performance, enhance user experience, and develop new features and services.
With your consent, we may send you promotional emails, newsletters, and other marketing communications to inform you about our products, services, and updates. You can opt-out of these communications at any time.
3. Data Protection and Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.
5. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may disclose your information in the following circumstances:
5.1 Service Providers:
We may share your information with trusted third-party service providers who assist us in operating the App, delivering services, or conducting business, subject to confidentiality obligations.
5.2 Legal Requirements:
We may disclose your information if required by law, governmental authority, or to protect our rights, privacy, safety, or property.
6. Third-Party Websites and Services
The App may contain links to third-party websites or services that are not operated by us. This Policy does not cover their practices, and we are not responsible for the privacy policies or content of such third parties. We encourage you to review the privacy policies of those third parties